Refund policy

Return & Refund Policy

At Neckart, we stand by the quality of our products and want you to be fully satisfied with your purchase.
If you are not completely happy, you may request a return within 30 days from the date you receive your item, provided all conditions below are met.

Eligibility for Returns

To qualify for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging, with all accessories included

  • Returned only after receiving approval from our support team

How to Start a Return

To begin a return, contact us at 📧 support@neckart.co with your order number and a clear photo or video showing the item’s condition.
Our support team will review your request and provide return instructions within 1–2 business days.

Unapproved or unsolicited returns sent to our address without confirmation will not be processed or refunded.

Damaged or Defective Items

All items are carefully inspected before shipment.
If your order arrives damaged, defective, or incorrect, you must notify us immediately upon delivery with photo or video proof.
We will verify the issue and, if confirmed, arrange a free replacement or return label.

Claims submitted after 48 hours of delivery will not be eligible for damage or defect replacement.

Return Shipping

  • Defective or Incorrect Items: We cover the return shipping cost.

  • Customer Preference / Change of Mind: You are responsible for the return shipping cost.

All items must be shipped using the return label provided by us to ensure tracking and proper processing.

Refund Process

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to finalize the transaction.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at support@neckart.co.

Non-Eligible Returns

We do not accept returns or offer refunds for:

  • Items reported damaged after 48 hours of delivery

  • Items used, worn, or altered in any way

  • Items returned without prior authorization

  • Orders where the customer fails to provide valid proof of issue

Exchanges

For faster service, please place a new order once your return is approved.
We cannot guarantee inventory availability for direct exchanges.

Order Cancellations

Orders may be canceled before shipment only.
Once tracking is issued, the order is considered finalized and subject to our return policy above.
If your order is canceled by us due to stock or shipping issues, you’ll receive a full refund automatically.

Contact Us

Company Name: NECKART US LLC
Brand Name: Neckart
📧 Email: support@neckart.co
🏢 Address: 1007 N Orange St, Wilmington, DE 19801, United States